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How we use your information

The purpose of this web page is to inform members of the public about what to expect when the Greater Exeter Strategic Plan team collects personal information about them. We will collect personal information about different types of people including:

  • visitors to our website
  • people who contact us requesting either information or a service
  • information entered into the website

Visitors to our website

When someone visits our website we collect certain information about these visitors, such as IP addresses and details of the pages which these people have visited. This information does not allow us to identify individuals but helps us to ensure our website is structured in the most effective and user friendly way.

We will sometimes collect personal information via our website. In these circumstances we will inform individuals why we wish to collect this information, what we will do with it and we will include details of who we will share this information with.  This will be detailed in a Privacy Notice which will accompany the web form being used to collect the information.

Use of IP Addresses

IP addresses may be collected for certain purposes (for example, to audit the use of our site). We do not link a user’s IP address to a person’s personal information, which means we will have a record of each user’s session but the user will remain anonymous to us.

Under certain circumstances, IP addresses and/or domain names may be linked to personally identifiable information.

Use of cookies

Cookies are used in accordance with Devon County Council’s website – you can read more about how we use cookies on Devon County Council’s Cookies page.

Network Security

We have security measures in place to attempt to protect our website against the loss, misuse and alteration of personal information that is under our control.

Information that you supply to us is restricted to only those staff that need access to this information for their jobs.  The partner authorities involved in the Greater Exeter Strategic Plan have Data Protection Policies in place to help our staff to ensure all personal information is handled professionally and in accordance with the law.

Any reported breaches or suspected breaches of this policy are investigated fully in accordance with adopted Council security incident management policy.

If you have found personal information belonging to the Greater Exeter Strategic Plan, or you believe that there has been a possible breach of security, please inform us by completing Devon County Council’s Security Incident Reporting Form. This will then be investigated by the Information Governance Team. More information about this process is available by emailing or phone 01392 380100.

People who email us

The email is part of Devon County Council’s GCSX network. Therefore any email sent to us, including any attachments, may be monitored by the Council. Email monitoring or blocking software may also be used in order to protect the Council’s ICT Infrastructure against viruses and other forms of malware.

People who have a complaint or feedback

Complaints can be directed to any of the partner authorities involved in the Greater Exeter Strategic Plan. Complaints procedures can be accessed on the East Devon District Council, Exeter City Council, Mid Devon District Council, Teignbridge District Council and Devon County Council websites. We also encourage people to bring to our attention any collection or use of information which you feel is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Sharing your information

When you submit any personal information we will provide you a Privacy Notice regarding who will have access to this data and if it will need to be shared.

Circumstances when we may be required to share your personal information without your consent may include instances where the information is required for the purposes of prevention or detection of crime, or the apprehension and prosecution of offenders. We may also be required to share your personal information for the purposes of safeguarding or protecting the welfare of yourself and others. In these circumstances we will only share information that is relevant for the intended purpose and information that is shared will be restricted to the minimum necessary.

If you believe that your personal information has been shared inappropriately, you have a right to complain about this. More information about how to make a complaint is set out above.

Reporting security incidents

We have a responsibility to monitor all incidents that may breach security and/or confidentiality of information. In the interest of maintaining strong security protocols, we encourage all staff and members of the public to bring to our attention, incidents involving the loss of personal or sensitive business information.

If you have lost or found such information, please contact or call 01392 265177 for advice about corporate procedures that need to be followed. Please include your name and contact details so that we can contact you again if necessary.

Any personal information that is collected via this process will be kept secure and will only be used for the purposes of investigating the specific concern raised.

Access to personal information

We are committed to openness and transparency when it comes to people gaining access to their personal information. To make a request for personal information we may hold about you please contact or 01392 265177 who will advise you of the procedure you need to follow. You may be asked to provide proof of your identity and proof of your address as part of this process.

Links to other websites

This privacy notice does not cover the links within this site which link to other websites. We encourage you to read the privacy statements on each of the websites you visit.

Changes to this page

We keep this privacy page under review. This page was last updated on Wednesday 2nd May 2018.